Start Using Yezza Rewards

This article shares how you can kickstart using Yezza Rewards for your business. 

1. Onboard/Train your Staffs 

Your employees play a critical role in promoting the programs. When they are well-informed about the loyalty program, they can confidently communicate its benefits, terms, and enrolment process to customers. Ensure your employees:

• Understand the Benefits: Train staff on how the loyalty program works and its value to customers.

• Ask Every Customer: Encourage them to consistently mention the program to all customers.

• Demonstrate Enthusiasm: A positive attitude can make customers more inclined to join.

💡 Tips: You may consider give rewards staffs that meet sign-up goals. This can also maintain their enthusiasm.

2. Display a Poster at your Premise

The success of your Loyalty programs relies heavily on customer awareness and engagement. One simple yet effective method to promote your loyalty program is by displaying a poster at your business premises. Seeing the benefits listed—such as discounts, exclusive offers, or points accumulation—can motivate them to sign up right away.

💡 Tips: Place the poster in high-visibility areas such as near the entrance, checkout counters, or waiting areas.

3. Enrol your Customers

Once all is set, it is time to get your customers enrol with the program. It is important to have a standard process:

• After payment is completed, ask for your customer's phone number. Here's a suggested script that you can use.
  
  "Thank you for coming to <<business_name>>. Can I get your number? We would like to reward you with points/stamps for our vouchers/offers.”
  
  “Terima kasih kerana datang ke <<nama_kedai>>. Boleh saya dapatkan phone number untuk masukkan points/stamp ke sistem? Nanti boleh dapat voucher.”
  
  
• Key in Yezza System. Follow this guide: How To Enrol & Redeem Offers?
• Inform your customer's with their current progress.

💡 Tips: Do a role play for this scenario to get your staffs understand better. 

4. Inform Your Customers for any Rewards

Let say your Loyalty Program has been successfully running for a while and finally one of your customers are eligible for a rewards. Congratulations, you have made it this far! 🚀🎉

Last step is to ensure your customers are informed about their rewards or offers. This is vital for maintaining engagement and customer satisfaction. 

• Encourages Redemption: When customers know they have rewards available, they are more likely to return to your business to use them.

• Builds Trust: Transparent communication about rewards reassures customers that your loyalty program is reliable and rewarding.

• Enhances Customer Experience: Personalized updates, such as notifying a customer that they’re close to earning a reward, create positive interactions and strengthen brand loyalty.