FAQ on Yezza Review

Q: Can I hide existing bad reviews in my Google Page?

A: No, businesses are unable to remove any reviews from your Google Profile. Only the reviewers themselves can delete/edit the reviews. You may request the reviewer to amend the review by listening to their concerns and rectify the situation.

Q: I already use Yezza Review. Is it possible to receive bad reviews in Google?

A: Yes. The review filter only works if the customer is coming from your Yezza review link. If you are seeing bad reviews, most likely your customer go to your Google page directly.

Q: What do you need to do if you get bad reviews in Google?

Ans: Respond professionally and proactively. You may turn a negative experience into a positive opportunity for improvement and customer satisfaction. Example

"Thank you for your feedback, [Name]. We sincerely apologize for your recent experience and any inconvenience it may have caused. At [Your Business], we strive to offer excellent service, and it seems we fell short during your visit. We’d appreciate the chance to discuss this further and make things right. Please contact us at [your contact information]. We hope to have the opportunity to serve you better in the future."

Also, keep more new good reviews coming. Eventually it will ‘overcome’ the bad review.