The key is to provide rewards that encourage repeat purchases, and align with your business model.
Basic idea:
- Basic rewards for fewer stamps: Offer a small but desirable reward for a low number of stamps (e.g., 5 stamps = free small item like a keychain or drink).
- Premium rewards for more stamps: Reward customers who go the extra mile by giving them more valuable options (e.g., 10 stamps = 30% off their entire purchase or a high-value item).
Some ideas to set the right rewards:
1. Offer Freebies or Discounts
- Free product: Best way to choose a popular and frequently purchased items. Example: coffee in a café, a t-shirt in a clothing store, or a candle in a gift shop.
- Discounts: Give discounts by percentage (e.g., 5% or 10%) or a fixed amount to their current purchase or a value amount (e.g., RM10 off).
2. Offer a bundle of Small, High-Margin Products
- Product bundles: Offer a combination of smaller, lower-cost items that are appealing (e.g., in a bakery: a muffin, cookie, and a coffee; in a bookstore: a notebook and pen set). Bundling adds perceived value and encourages customers to engage.
3. Exclusive or Limited-Time Offers
- Exclusive products: Offer rewards that customers can't buy directly. For example, create a limited-edition product, service, or special "VIP" version that is only available as a reward.
- Seasonal rewards: Tailor rewards to seasons or events, such as festive-themed items (Hari Raya, Chinese New Year, Deepavali etc) or back-to-school gears.
4. Offer Experiences/Services/Values
- Exclusive experiences: Offer experiences that add value to your brand, such as Spa vouchers, Free antenatal consultations.
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